Terms of Booking

Bledrive platform — bledrive.com and mobile app

DRAFT — to be reviewed by a qualified lawyer before use

Version [X.X] — Last updated: [DATE]

1. Who we are and what we do

1.1 These Terms of Booking (the “Terms”) govern the use of the website bledrive.com and the Bledrive mobile application (together, the “Platform”) and every booking made through them. The Platform is operated by Bledrive LLC, a limited liability company organised under the laws of the State of [STATE], United States, registered under number [REGISTRATION NUMBER], whose registered office is at [REGISTERED ADDRESS] (“Bledrive”, “we”, “us”). Contact: [CONTACT EMAIL] — WhatsApp [WHATSAPP NUMBER].

1.2 Bledrive is a booking intermediary, not a car rental company. The vehicles offered on the Platform are owned and rented out by independent rental agencies established and licensed in Algeria (the “Partner” or “Lessor”). When you book, the rental contract for the vehicle is concluded directly between you and the Partner named in your booking confirmation. Bledrive acts as the Partner’s commercial agent for the purpose of presenting the offer, taking the booking and collecting payment on the Partner’s behalf.

1.3 Two contracts therefore exist: (a) these Terms, between you and Bledrive, covering the booking service; and (b) the rental contract, between you and the Partner, signed at vehicle handover (the “Rental Contract”). In the event of conflict regarding the use of the vehicle, the Rental Contract prevails; in the event of conflict regarding the booking, price or payment, these Terms prevail.

1.4 The identity, address and licence number of the Partner are shown on the vehicle listing before you pay and in your booking confirmation.

2. Acceptance of the Terms

2.1 By ticking the acceptance box before payment, you confirm that you have read and accepted these Terms, the Privacy Policy and the main conditions of the Partner’s Rental Contract shown at checkout. You must be at least 18 years old and have legal capacity to contract; the driver requirements in clause 6 also apply.

2.2 We may update these Terms. The version applicable to your booking is the one accepted at the time of booking; a copy is attached to your confirmation email.

3. Booking and confirmation

3.1 You select the city or delivery point (Algiers, Oran, Constantine, Annaba, or an airport), the dates and times, the vehicle category and any options (additional driver, child seat, reduced excess, etc.). The total price, the deposit amount, the excess amount and the cancellation conditions are displayed before you confirm.

3.2 Vehicles are booked by category (e.g. “Compact — Clio or similar”). The exact make and model is not guaranteed unless expressly stated as “guaranteed model”.

3.3 A booking is only binding once you receive a booking confirmation by email (and, if you have opted in, by WhatsApp) containing a booking reference. If the Partner cannot confirm availability within [24] hours, the request is cancelled and any amount paid is refunded in full within [7] days.

3.4 You are responsible for the accuracy of the information you provide (names, dates, flight number, contact details). The person who makes the booking (the “Customer”) may book for another main driver, provided that driver meets clause 6.

3.5 If the Partner is unable to provide the booked category, Bledrive will offer, at no extra cost, a vehicle of an equivalent or higher category from the same or another Partner. If no acceptable solution is found, you are entitled to a full refund [and compensation of [AMOUNT/CONDITIONS]].

4. Prices and currencies

4.1 Prices are displayed in the currency you select: euro (EUR), pound sterling (GBP), Canadian dollar (CAD) or US dollar (USD). The price shown at checkout is the total price for the rental period, including the Bledrive service fee and all mandatory charges known at the time of booking, [inclusive/exclusive] of applicable taxes [TO BE CONFIRMED — see VAT question].

4.2 The price breakdown shows separately: (a) the rental price of the Partner; (b) the Bledrive service fee; (c) delivery/collection fees (e.g. airport or address delivery); (d) optional extras; (e) the deposit (which is not a price and is refundable).

4.3 Certain costs may arise on site and are not included: fuel, tolls, parking, traffic fines, late-return charges, cleaning charges in case of abnormal soiling, and charges for damage (see clauses 11 and 12). The applicable rates are listed in Schedule 1 and in the Rental Contract.

4.4 Where payment is made in cash on delivery, the amount due in Algerian dinars (DZD) or in the currency accepted by the Partner is calculated at [EXCHANGE RATE BASIS — e.g. rate displayed at booking / official rate on the day of handover] and is stated in the booking confirmation. [TO CONFIRM: acceptance of foreign currency cash in Algeria.]

4.5 Your bank may charge currency conversion or foreign transaction fees; these are outside Bledrive’s control.

5. Payment methods

5.1 Online card payment. Card payments are processed by Stripe Payments [Europe Ltd / entity TBC], a regulated payment service provider. Bledrive does not store your full card details. Depending on the offer, you pay either the full price or a booking deposit online.

5.2 Cash on delivery (COD). Where offered, you may pay the rental price in cash to the Partner at handover, against a receipt. Bledrive may require an online booking deposit of [AMOUNT or X% of the price] to secure the booking; this deposit is deducted from the total price and is refundable in accordance with clause 7.

5.3 Security deposit. A security deposit of [AMOUNT] per vehicle category (Schedule 1) is required at handover to cover the excess, fuel, fines and damage. It is taken by the Partner [in cash / by card pre-authorisation via Stripe] and returned [in full at check-in / within [X] days] after deduction of any amounts properly due and documented.

5.4 Amounts collected online by Bledrive on behalf of the Partner are collected as the Partner’s agent; payment to Bledrive discharges your payment obligation towards the Partner for the amount paid.

5.5 If a COD booking is not paid at handover, the Partner may refuse to hand over the vehicle and the booking is treated as a no-show (clause 7.4).

6. Driver requirements

6.1 Each driver must: (a) be at least [21] years old ([25] for categories [PREMIUM/SUV]); (b) have held a valid driving licence for the relevant category for at least [2] years; (c) present the original licence and a valid passport or national identity card at handover. A young-driver surcharge of [AMOUNT] may apply to drivers under [25].

6.2 International Driving Permit. Drivers holding a licence issued outside Algeria are strongly advised, and may be required by the Partner or the authorities, to carry an International Driving Permit together with their national licence. [TO CONFIRM: current Algerian requirements for French, UK and Canadian licence holders and for dual nationals holding an Algerian licence.] Bledrive cannot be held responsible if a driver is refused the vehicle or fined for lack of a required permit.

6.3 Only drivers named in the Rental Contract may drive the vehicle. Additional drivers must be declared and meet the same requirements.

6.4 Documents uploaded in advance. To speed up handover, you may be asked to upload a copy of your licence and passport through the Platform. These are shared with the Partner solely for the purpose of the rental and verified against the originals at handover (see Privacy Policy).

6.5 If a driver does not meet these requirements or does not present the required documents, the Partner may refuse handover; this is treated as a no-show by the Customer.

7. Modification, cancellation and no-show

7.1 Modification. You may request a change of dates, times, place or category through your account or by contacting us. Changes are subject to availability and to any price difference. Modifications requested more than [48] hours before pick-up are free of administrative fees; thereafter a fee of [AMOUNT] may apply.

7.2 Cancellation by the Customer. The following schedule applies to the amounts paid (excluding the security deposit, which is never retained on cancellation):

7.3 Refunds are made to the original payment method within [14] days. For COD bookings without an online deposit, no amount is due on cancellation.

7.4 No-show. A booking is a no-show if the driver is not present within [2] hours of the agreed handover time without notice, or cannot meet clause 6. For airport delivery, the Partner monitors the flight number provided and waits up to [2] hours after actual landing at no extra cost.

7.5 Cancellation by Bledrive or the Partner. If the booking is cancelled by Bledrive or the Partner (other than for the Customer’s fault), you receive a full refund and Bledrive will try to offer an alternative under clause 3.5.

7.6 Early return. No refund is due for unused days unless otherwise stated in the offer.

8. Delivery, handover and return

8.1 The vehicle is handed over by the Partner at the agency, at an airport (Algiers Houari-Boumediene, Oran Ahmed-Ben-Bella, Constantine Mohamed-Boudiaf, Annaba Rabah-Bitat [TO CONFIRM list]) or at an address agreed at booking. Delivery fees, if any, are shown before payment.

8.2 At handover, the driver and the Partner jointly complete a check-out inspection report (condition, mileage, fuel level, accessories, photographs) and sign the Rental Contract. You should check the report carefully and record any existing damage before driving off. The same procedure applies at return (check-in).

8.3 The vehicle is provided with [full/same-level] fuel and must be returned with the same level; otherwise refuelling is charged at the rate in Schedule 1. Mileage is [unlimited / limited to [X] km per day, then [AMOUNT]/km].

8.4 Late return beyond a grace period of [59] minutes is charged at [one additional day / AMOUNT per hour].

8.5 Booking updates (confirmation, delivery driver contact, reminders) are sent by email and, if you opt in, by WhatsApp. You can withdraw WhatsApp consent at any time.

9. Responsibilities and liability

9.1 The Partner, as lessor, is responsible for: the vehicle’s roadworthiness, registration, technical inspection and mandatory insurance; the conformity of the vehicle with the booked category; the handover and return; the security deposit; and the performance of the Rental Contract.

9.2 Bledrive is responsible for: the correct operation of the Platform; accurate transmission of your booking to the Partner; the accuracy of information it publishes (subject to information supplied by the Partner); the collection and refund of online payments; and handling your complaints. Bledrive selects Partners on the basis of [licence verification, insurance certificate, fleet checks] and monitors service quality.

9.3 The Customer and the drivers are responsible for the vehicle during the rental, for compliance with Algerian traffic law and for the obligations in the Rental Contract.

9.4 To the extent permitted by applicable law, Bledrive is not liable for the acts or omissions of the Partner in performing the Rental Contract, nor for indirect losses (e.g. missed events or connecting flights). Bledrive’s total liability to the Customer for the booking service is limited to [the total amount paid through the Platform for the booking concerned]. Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or any liability that cannot be excluded under the mandatory consumer law applicable to you.

9.5 Neither Bledrive nor the Partner is liable for failure caused by force majeure (including natural disasters, strikes, closure of borders or airports, government measures).

10. Insurance and excess

10.1 Each vehicle is covered by the Partner’s compulsory third-party liability insurance under Algerian law. [Damage/collision and theft cover are / are not] included in the base price.

10.2 In the event of damage or theft, the renter remains liable up to the excess amount stated for the vehicle category (Schedule 1), unless an optional excess-reduction product is purchased. The excess does not apply, and the renter may be liable for the full cost, in cases of gross negligence, driving under the influence, use by an undeclared driver, prohibited use or breach of the accident procedure.

10.3 A summary of the insurance cover, exclusions and excess for each vehicle is displayed before booking. Your own travel insurance or card benefits may not cover rentals in Algeria; please check with your provider.

11. Damage, fines and tolls

11.1 Damage not recorded at check-out and found at check-in is charged by the Partner within the limit of the excess, on the basis of [a repair estimate / invoice / a published damage price grid in Schedule 2], with photographs. The renter may contest the charge within [14] days through Bledrive’s complaints procedure.

11.2 Traffic and parking fines, tolls and related charges incurred during the rental are the responsibility of the renter. The Partner may pass on the amount plus an administrative fee of [AMOUNT] and provide the renter’s identity to the competent authorities as required by law.

11.3 No amount may be deducted from the deposit or charged to your card after the rental without a written, itemised justification sent to you.

12. Complaints

12.1 Any complaint should be sent to [COMPLAINTS EMAIL] or via your account within [30] days of the end of the rental, with your booking reference and any supporting documents (photographs, inspection report). Problems during the rental should be reported immediately via WhatsApp [NUMBER] so that we can intervene with the Partner.

12.2 We acknowledge complaints within [48] hours and aim to provide a reasoned response within [15] days. Bledrive acts as the single point of contact and mediates with the Partner.

13. Information for consumers in the EU, the UK and Canada

13.1 Right of withdrawal. Under EU and UK consumer law, the statutory 14-day right of withdrawal for distance contracts generally does not apply to car rental services provided on a specific date or for a specific period. Bookings are therefore subject to the cancellation schedule in clause 7, which you accept before booking. [COUNSEL TO CONFIRM that this exemption applies to Bledrive’s intermediation service and service fee, not only to the rental itself.]

13.2 Mandatory protections. If you are a consumer habitually resident in the EU, the UK or Canada, the choice of law in clause 14 does not deprive you of the protection of the mandatory provisions of the law of your country of residence (including, for Quebec residents, the Consumer Protection Act).

13.3 Mediation (EU consumers). [Bledrive adheres to the consumer mediator [NAME, WEBSITE].] You may contact the mediator free of charge if your written complaint has not been resolved within [60] days. [TO CONFIRM whether a non-EU trader must or should appoint a consumer mediator for French consumers.]

13.4 UK consumers may also refer disputes to the courts of England and Wales, Scotland or Northern Ireland as applicable. Canadian consumers may use the dispute-resolution mechanisms available in their province.

13.5 Price display and information. Prices are shown as total prices including all unavoidable charges; essential information on the main characteristics of the service, the identity of the Partner and the cancellation conditions is provided before payment and confirmed on a durable medium (email).

14. Governing law and disputes

14.1 These Terms are governed by [GOVERNING LAW — TO BE DETERMINED BY COUNSEL], subject to clause 13.2.

14.2 The Rental Contract is governed by Algerian law, subject to the mandatory consumer protections that may apply to you.

14.3 Before any legal action, the parties will seek an amicable solution through the complaints procedure in clause 12. Failing that, disputes will be submitted to [COMPETENT COURTS — TO BE DETERMINED]; consumers may in any case bring proceedings before the courts of their place of residence where the law so allows.

15. Miscellaneous

15.1 These Terms are available in French and English. [In the event of discrepancy, the [French/English] version prevails, subject to mandatory language requirements (e.g. Quebec).]

15.2 If any clause is held invalid, the remaining clauses remain in force. Personal data is processed in accordance with our Privacy Policy [LINK].

Schedule 1 — Rates, deposit and excess by category

Schedule 2 — Damage price grid [optional]

[To be completed with Partners: e.g. scratch < 10 cm, dent, windscreen chip, tyre, lost key — fixed amounts capped at the excess.]